Refund policy
The products sold are Print On Demand and are custom made upon order which are generally not returnable. However, we'll gladly accept returns and give refunds if the products received are damaged, if the wrong item was sent or it was badly misprinted like the alignment of the printing is off by more than 1".
A Return Authorization must be done prior to sending back the item(s) to our supplier's address shown on the original packaging and a photo showing the damage, wrong size or misaligned printing must be provided to us so we can forward it to our vendor for them to accept your/our return.
We have a 30-day return policy, which means you have 30 days after your item was received to request a return.
You can get a Return Authorization from Brilliance Clothing & Accessories, LLC by contacting us via email at Support@BrillianceClothing.com or by calling (541)227-6350 Monday - Friday 10AM - 5PM PT.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a Return Authorization.
To start a return, you can contact us at Support@BrillianceClothing.com or by calling (541)227-6350. Please note that returns will need to be sent directly to our supplier(s).
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs for returns are to be paid buy the customer.
Lost packages
Please note that transactions on BrillianceClothing.store are with a shipping contract and not a destination contract. That basically means we're liable for the product until it gets into the hands of the shipper. Then it's between you and the shipper. Please make sure you are there to receive the package(s) based on available tracking data and your schedule. Please have it sent to an address where you will be available to receive it personally or where it will be secure like at a MailBoxes Etc. or your workplace if you're not going to be home during regular delivery hours. We are sorry we cannot be liable for doorstep delivery thefts. If that happens, you have to take it up with the deliverer.
Sometimes if they're there with the package and you're not home, a redelivery is done.
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.
If the address is correct, please make sure to contact the local post office, FedEx, UPS, DHL, etc. Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office or hub and the recipient has to collect the package from there.
Returning orders
In case an order is returning to our Vendor's facility due to an incorrect or incomplete address, our Support team can provide the option of either a replacement with an additional charge or a partial refund depending on that particular supplier's policy.
Bad odor
Please note that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will have to pay for the return shipping.
Refunds
Our Suppliers will notify us once they've received and inspected your return, and let us know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@BrillianceClothing.com or by calling (541)227-6350 Monday - Friday 10AM - 5PM PT.
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